Xbox Live faced Outage Due to “Human Error”
Today and for a couple hours, Microsoft online service, Xbox LIVE, was down for a couple hours. The issue seems to be solved by now. The outage affected all players whether they wanted to download Live Arcade titles, demos or videos, or basically anything that required a steady Internet connection like streaming from Netflix or just watching stuff on youtube.
The error was detected and fixed in a timely manner, and since then Microsoft has explained on their blogs exactly what went on. Apparently, these inconveniences to players were caused by the annoying but unavoidable human error. Put down your pitchforks, everyone, the network wasn’t hacked, and there’s no way to fight these type of errors!
In Eric Neustadter words, at a blog post: “The root cause of this outage was human error, a change resulted in an interruption to normal traffic flow within our datacenters, which logged users out and prevented them from logging back in. We’re sorry for this, and we’ll be updating our processes to prevent this from happening again in the future.”
This time around, panic didn’t strike as there was no Lulzsec or equivalent claiming responsibility for a hacker attack or DDoS. As of this article, all services are operational and back to normal, so everyone can just go back to playing the Battlefield 3 Beta or using Netflix.